Refund Policy
Updated August 26, 2026
Our Policy
We want you to be satisfied with CacheLens. If the Software doesn't work as described, or you experience a technical issue we can't resolve, you may request a refund within 14 days of purchase.
How to Request a Refund
Email zackjyo39@gmail.com with your order number (from your purchase receipt) and a brief description of the issue. We aim to respond within 2 business days.
Eligibility
Refunds are considered on a case-by-case basis and are generally granted for: technical issues that prevent the Software from functioning as described, accidental duplicate purchases, and purchases made in error. Refunds may not be granted for: change of mind after 14 days, misuse of the Software outside its intended purpose, or requests without a valid order number.
Processing
Approved refunds are processed through Paddle, our payment provider, and typically appear within 5-10 business days depending on your payment method. Upon refund, your license key will be deactivated.
Contact
Questions about refunds: zackjyo39@gmail.com